One of the many problems with “reasonable” accomodations (or adjustments, if you prefer that terminology) is that if you have a disability they’ve never seen before, simply learning about your disability is often “unreasonable” to them.
Because omg they’ve met and accommodated one disabled person before and you’re totes being rude by making them learn that all disabled people aren’t the same.
Yeah I have written that in a sarcastic tone, but it is what happens. Instead of the businesses lack of knowledge being the problem, your disability becomes the problem.
Side note: this is why I have a dormant (because I don’t have the energy to do anything with it) thing called “the lived experience project” because I want corporates to not listen to “peak bodies” but listen to, and HIRE actual individual disabled people, because that is the future of investing in inclusion.