This past month of my life has been interesting. Lots of changes and lots of opportunities. Hopefully things I can write about sometime soon.
I got an electricity bill last week. It was about $200 higher than the last one. I mean, prices keep going up so that doesn’t even shock me anymore, the entire thing seems like a rip off. But what I noticed on the bill was that it was an estimate. Um, we literally saw the meter reader AT the box doing the reading.
I know, it’s only one little thing to fix.
But last year, when I was struggling financially, I had to call the electricity company to tell them I wasn’t going to pay on time. I had paid about a third or half of it and could tell them exactly which day I would be able to make further payments. Basically, I had to spread it out over a few pays from work.
However, when I called them, I got the rudest person ever. They were complaining that I should make a payment right then and there of another hundred dollars. I didn’t have another hundred dollars. They told me to go find a credit card and put it on that. It went on like this; they got pretty rude and I am a stubborn pain in the ass so I was getting blunter and blunter about them questioning my finances. I wasn’t spending money on other stuff, I was just literally not earning enough money.
It all got sorted out in the end, but it left a really bad taste in my mouth about ever calling them again. So when I got this bill with an error on it I just DID NOT want to call them because it make me think of the last call. I kind of foisted it off onto my husband and told him to fix it because I was too busy. Unfortunately, I apparently hadn’t set him up as an authority on the account. Bugger.
I ignored it for a week. I did not want to have to talk to anyone from that company!
Yesterday I finally called them to get Ben put as an authority on the account. It was only a few minutes on hold. I got a lovely person who suggested a discount we might be eligible for.
Biggest contrast from the last phone call! I was happy to hear a nice person. I’m guessing I might not have been the only person to make a complaint about their staff last year.
The stupidest part is that Ben had tried to call to fix the bill and gotten a lovely person. So I knew there was a chance that they had changed staff and gotten nice people. But I still didn’t want to call.
Change has happened for me this year on a lot of levels. And I’m mostly OK with change – so long as I can take action I can deal with change. But little things, like calling to fix a bill, just get a little beyond me. I have enough big things going on that when I get spare time I just don’t want to deal with the little things. i don’t want change during change. When I’m home, I don’t want change seeping in, I want peace. I want home to be a place of relative lack of change when change is going on. What’s crazy is that this was a good change! Maybe I just need to recognise I’m an expert procrastinator…
How are you with change? Do you ever get over it and put off the easy tasks?
8 Replies to “Change During Change”
You have no idea how much I relate to this! I hate doing the little things sometimes, even though they are little, mainly because I want to keep that sense of quiet and calm when at home. I’m so not a fan of making any phone calls these days – I think I’m getting worse as I get older!!!
I generally don’t like using the phone either – but I have to at work! Maybe that’s why I avoid it at home, I’ve already had my share 🙂
I hate change Vanessa. Hate it. Imagine how hard it will be for me to move at the end of the year. I’ll be in a bad mood for the next twenty years if I live that long. That person you first spoke to on the phone about your electricity bill should be sacked immediately. How rude. Customer service? Hello?
I think customer service is imaginary these days for a lot of people! Good luck with the move…
I try and be cool about change but it isn’t easy! Not at all. But I do think changes happen for a reason and try and just go with it. As an aside I can’t believe that guy on the phone – how rude! I’m surprised you didn’t just take your business elsewhere.. It doesn’t take much to be nice!
I probably should look at changing companies but the effort involved is just too much!
I’m learning to embrace change. I can’t stop change from happening but I can change the way I deal with it, and that has been a game changer! Sometimes, attitude is everything!
It really can help – sometimes the silver lining is hard to find but worth it.