“It’s easier to call…”

It’s time, my fellow humans. It’s time to acknowledge that easier just means more convenient for you. The prevalence of synchronous communication is becoming an issue for me.   People need to stop treating asynchronous conversation needs as second class citizens. This is most obvious in a customer service context, where asynchronous needs are met […]

Targeted Foundational Supports Advocacy

I recently became concerned about plans for Targeted Foundational Supports. This is not a new concern (I’ve outlined things in the past), just a more specific one.    This concern was mainly raised through the application form for this focus group, because I read this as implying that Targeted Foundational Supports may be ONLY Thriving […]